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Core Expectations
The Methodist Hospital System I CARE Values
- Integrity: "We are honest and ethical in all we say and do."
- Compassion: "We embrace the whole person and respond to emotional, ethical and spiritual concerns as well as physical needs."
- Accountability: "We hold ourselves accountable for our actions."
- Respect: "We treat every individual as a person of worth, dignity and value."
- Excellence: "We strive to be the best at what we do and a model for other to emulate."
Solution Pool team members home based or traveling into HMSPG / HMPCG may utilize on-site parking at employees’ expense. Off-site Texas Medical Center Contract parking in the Medical Center is available at no cost to the employee. Houston Methodist will provide their own shuttle service from the off-site contract parking lot to Houston Methodist.
Standard Mileage rate and toll charge reimbursement is paid for any Solution Pool Team member that travels more than 20 miles one-way (40 miles roundtrip) to and from assignment location. Additionally, standard mileage rate and toll charge reimbursement is paid for any Solution Pool team member that travels to from site to site during the work day.
Background Information: Recent scientific studies have shown that artificial nails and appliques worn by health care workers (HCWs) have been contaminated with germs (both bacteria and fungi) that have been passed to patients and caused serious infections. These studies have proven that hospital personnel with nail enhancements had more bacteria both before and after hand washing than did personnel with natural nails. For this reason, hand washing alone cannot suffice.
You will be required to report for an EXIT INTERVIEW upon dismissal from the Pool. You are required to report IMMEDIATELY to Dean’s Professional Services Human Resource Department.
If you are for any reason made a Client DNR (Do Not Return), DNU (Do Not Use) , DWB (Do Not Want Back), your status and incident will reviewed by management and the final determination emailed/mailed to you.
Failure to meet Dean’s Professional Services and Houston Methodist acceptable performance standards during any given evaluation period will result in disciplinary action up to and including termination. Acceptable Feedback evaluation score = 3 (three) and above.
It is imperative that every employee be present when scheduled to fulfill customer expectations. This includes practicing good attendance habits. All employees should regard coming to work on time, working their shift as scheduled, and leaving at the scheduled time as essential functions of their jobs, i.e., good attendance habits form an integral part of every employee’s job description.
Employees are expected to conduct themselves in accordance with Dean’s Professional Services (DPS) and Houston Methodist policy for general standards of conduct and professionalism. Violations of standards may be grounds for discipline, up to and including dismissal.
As a DPS employee, it is important that you present a professional image to HMHS patients and visitors. A major focus for HMHS is patient satisfaction and the dress code complements the quality of service offered to the patients. The dress code is not intended to restrict employees, but to ensure that DPS maintains the highest standards of safety and professionalism. It is the employee’s responsibility to exercise good judgement in matters of appearance, attire, and grooming while on duty.
Personal Cell Phones / Internet Usage – Solution Pool staff will refrain from personal cell phone use (text, internet, social media, etc.) while working.
Downtime – Solution Pool staff will inform their site manager if they have downtime in their position and offer to help with other tasks.
Attendance and Timeliness – All Solution Pool staff must arrive 15 minutes early to their first day of assignment. Solution pool staff must arrive on time for all assignments.
Uniforms – All Solution Pool members are required to be in their designated Houston Methodist uniform ANYTIME they are on-site at any HMH campus. It is imperative that all team members present themselves professionally at all times. Solution Pool members are to be a walking representation of professionalism.
Meetings and Training – All Solution Pool members are required to attend a monthly mandatory staff meeting as well as any scheduled trainings that are required by Houston Methodist. Monthly staff meetings are held every 3rd Friday of the month onsite at the Medical Center Campus.
Travel – All Solution Pool members are required to travel to various TMHPO sites within the Greater Houston area. Lack of flexibility with travel may result in less assignments and/or removal from the Solution pool.
Flexibility – All Solution Pool positions are PRN. Assignments are not guaranteed. Historically, pool members work full time with intermittent breaks between assignments. Assignments are typically 30-90 day assignments.
Houston Methodist Hospital System has taken steps to promote a tobacco-free workplace through the implementation of tobacco-free campuses and to promote tobacco cessation education and resources to current employee as part of our commitment to health and wellness.