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In 1993, Jennifer Dean had an idea that was designed by a higher power. She knew that without putting our clients as our first priority we would not be able to deliver the quality of service that would make this company what it is today. We want to say thank you to all of our clients, employees and vendors that have been with us throughout the last 25 years! 

The DPS Solution Pool provides skilled temporary staff to the Houston Methodist Specialty Physician Group and Houston Methodist Primary Care Group during planned and unplanned absences and vacancies. We strive to add value and quality of care by providing staff trained in Methodist systems and ICARE Values.


Houston Methodist ICARE Values 

  • INTEGRITY - "We are honest and ethical in all we say and do."

  • COMPASSION - "We embrace the whole person and respond to emotional, ethical and spiritual concerns as well as physical needs." 

  • ACCOUNTABILITY - "We hold ourselves accountable for our actions."

  • RESPECT - "We treat every individual as a person of worth, dignity and value."

  • EXCELLENCE - "We strive to be the best at what we do and a model for others to emulate."

The DPS Solution Pool staff are trained by Houston Methodist on ICARE Values, EPIC and Houston Methodist Systems. 

DPS Solution Pool Partnership Agreement

 Assignment requests will be reviewed on a daily basis however if more information is needed, you may be required to participate in the Wednesday morning executive team meeting to provide greater detail before your assignment is approved. The intent for the Solution Pool is to provide department coverage during:

  • FMLA and LOA
  • Vacations
  • Gaps in employment due to resignations or terminations
  • Special Projects
  • New Clinic Set Up

Short Term Assignments

If you have a short term assignment, call off or absence, you can request a bench pool member. The bench pool employees are DPS temporary employees who have been trained and cleared through the Solution Pool process but are not exclusive to the Solution Pool. Short Term assignments can be requested and staffed without approval.

Short Term assignments include: 

  • One-Day Assignments
  • Call Offs / Absences

 If your Solution Pool assignment is not approved, you will be notified at that time.   If at any time during the new requisition approval review process you have any questions or concerns, please feel free to reach out to Nicole Bates (Project Coordinator) at 832-696-7989 or to Lorraine Hibbert (Clinical Liaison) at 713-785-7483.    

If you wish to cancel your request prior to Executive review, please send notification immediately to solution. 

Online Time Entry System

Solution Pool employees will enter time worked through DPS WebCenter. All other time management issues will be reported to DPS and the Department Manager including vacation requests, call offs, and late calls. 

Staff Training

Solution Pool employees will have knowledge, understanding and application of best practices, proficiency in the use of implemented software programs, workflows and policies at the System and HMSPG, and HMPCG levels. Requesting department should provide general orientation to department, training on workflows and best practices for the department and training on any additional software.  

If non-pool staff is requested, please note they may not have access to EPIC and they will not have pool staff training. (EPIC and pool shadow training)

Services Available:

  • Patient Business Representatives
  • Medical Assistants 
  • Senior Medical Assistants 

Supported Float Pool Hours  |  8am - 5pm  |  Monday - Friday

Dean's Professional Services is a national, award-winning staffing staff development and consulting company. Our goal is to bridge our partnerships with our clients by providing a seamless solution for your staffing needs. We offer a comprehensive range of professional staffing services which are designed to improve the quality of service. Our features are here to benefit you.


DPS Solution Pool employees are eligible for an array of benefits including:

ACA Compliant Healthcare Benefits

DPS offers ACA (Affordable Care Act) Compliant Health Benefits Plan for DPS Solution Pool employees. Eligibility for the New DPS Health Benefits program include employees who have completed 60 days of employment with an average of 30 hours per week. 

Plan options include: 

  • Wellness & Preventive 
  • Optional Hospital Benefits
  • Dental 
  • Life Insurance
  • Disability

Other Benefits Offered:

  • Mileage program 
  • Methodist Branded Uniforms 
  • EPIC systems training 
  • Paid Parking Program - TMC
  • Discretionary 401K Program
  • Employee Referral Program *Earn up to $200 for licensed clinical staff. Referrals must be submitted within 30 days of the employees start date.
  • CPR Certification Discounts
  • Professional Development 
  • CEU Resources
  • Employee Recognition Programs
  • Paid Trainings

Paid Vacation

DPS offers all active employees paid vacation after 2080 hours worked within a 14 month period.

Payroll Benefits

Direct Deposit

ADP Aline Paycard

  • Access at over 70,000 surcharge-free ATMs
  • Make purchases wherever VISA prepaid cards
  • Online Bill Pay System