DPS Solution Pool Partnership Agreement
Assignment requests will be reviewed on a daily basis however if more information is needed, you may be required to participate in the Wednesday morning executive team meeting to provide greater detail before your assignment is approved. The intent for the Solution Pool is to provide department coverage during:
- FMLA and LOA
- Gaps in employment due to resignations or terminations
- Special Projects
- New Clinic Set Up
Short Term Assignments
If you have a short term assignment, call off or absence, you can request a bench pool member. The bench pool employees are DPS temporary employees who have been trained and cleared through the Solution Pool process but are not exclusive to the Solution Pool. Short Term assignments can be requested and staffed without approval.
Short Term assignments include:
- One-Day Assignments
- Call Offs / Absences
If your Solution Pool assignment is not approved, you will be notified at that time. If at any time during the new requisition approval review process you have any questions or concerns, please feel free to reach out to Nicole Bates (Project Coordinator) at 832-696-7989 or to Lorraine Hibbert (Clinical Liaison) at 713-785-7483.
If you wish to cancel your request prior to Executive review, please send notification immediately to solution.
Online Time Entry System
Solution Pool employees will enter time worked through DPS WebCenter. All other time management issues will be reported to DPS and the Department Manager including vacation requests, call offs, and late calls.
Solution Pool employees will have knowledge, understanding and application of best practices, proficiency in the use of implemented software programs, workflows and policies at the System and HMSPG, and HMPCG levels. Requesting department should provide general orientation to department, training on workflows and best practices for the department and training on any additional software.
If non-pool staff is requested, please note they may not have access to EPIC and they will not have pool staff training. (EPIC and pool shadow training)
- Patient Business Representatives
- Medical Assistants
- Senior Medical Assistants